Panasonic dBs Instructions d'exploitation télécharger pdf (Page 62)

Panasonic Digital Business System - Operating Instructions

March 1997 Issue 24

Hunt Groups

Pre CPC-EX Processor

The DBS provides sixteen hunt groups. each group can have a maximum of eight member extensions. An

extension can only belong to one hunt group, however it is possible to forward calls to a further hunt group if all

members of the first group are busy. There are two type of hunt group, Terminate and Circular. The settings and

members for each group are set during system installation, changes must be referred to a suitably qualified

engineer.

Terminate Hunt Groups will only operate when calls are made to the first extension in the member list - the master

extension. If the master extension is busy the system will search for the first idle extension and route the call to it.

Calls to extensions other than the master extension will not hunt.

Circular Hunt Groups will always hunt. A call to any member extension which is busy will search the member list

sequentially until a free extension is found and the call can be routed.

If an extension in a hunt group sets DND , call forward or absence message it is not handled as a member of a

hunt group until the feature is cancelled.

With CPC-EX Processor

The hunt group facilities have been extended. The DBS will now support up to 24 hunt groups of up to 32 member

extensions. Cyclic hunting and No Answer hunting ( ringing hunting ) are now available for internal call directed at

hunt groups according to programming. Circular and terminate options are unchanged from earlier processor

versions.

Cyclic Hunting

The first call will hunt from member 1 upwards until a free extension is located and ring there. The next call will

begin to hunt from the member extension following the last one which received a cyclic hunt call, until a free

extension is located, and so on for successive calls to the group. When the last member is reached hunting

continues from member 1 and the cycle repeats. This will give an even call distribution across the members of the

hunt group.

To operate Cyclic Hunting the hunt group type must be set to ‘cyclic’ and the first extension assigned to a virtual

extension number ( i.e. An extension which is not installed or covered by spare extension card capacity) or a

permanently busy extension and all calls directed to this first member extension.

No Answer Hunting

An internal call will ring on a member extension, and if unanswered will move onto the next extension and

continue to do this until answered or transferred to a non No Answer Hunting group.

No Answer hunting uses 2 new timers; a member no answer timer and a group no answer timer. This mode of

hunting can be used with terminate, circular or cyclic hunt groups.

An incoming call will ring for the duration of the member no answer timer and if unanswered, move on to the next

member and restart the timer. This will continue for the duration of the group no answer timer. When the group no

answer timer elapses the hunt will move onto the next designated hunt group and continue hunting according to

the new group’s settings.

If the member no answer timer is set to 0, the busy hunting mode will be used ( the hunting mode used in software

levels up to CPC-EX ).

If all members are busy the call will wait at the extension it was directed to until the member no answer timer

elapses at which point it will hunt again.

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Panasonic dBs Instructions d'exploitation Page 62